The role: Technical Supervisor
The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.
You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM).
Key responsibilities are as follows:
Promote the safe delivery of all activities regardless of discipline, circumstance and location
Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover
Interface with the TSMs and Technical SMEs for support, standards and process alignment
Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
Deliver and coordinate cluster technical meetings and toolbox talks
Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
Ensure statutory compliance for planned maintenance works
Ensure all on-site documentation is current and complete
Able to prioritise workloads across the team to ensure deadlines are met
Ensure that all issues are reported to the AOM
Person Specification:
Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications
Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction
Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
Risk Management - risk aware and applies the necessary controls
Adaptability - is responsive and open to changing circumstance
Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard
Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop