Senior Customer Service Administrator
Location: Livingston
Salary: £23,000 - £25,000 per year
About Us:
Our client , are experiencing significant growth and are looking for talented individuals to join our dynamic team. We pride ourselves on having a fantastic work culture, a modern office environment, and providing free parking for all our employees.
Role Overview:
We are seeking a Senior Customer Service Administrator to join our thriving team. The ideal candidate will be proficient in handling emails, have extensive telephone experience, and thrive in a fast-paced environment. This role is crucial in ensuring our customers receive the best service and support.
Key Responsibilities:
Manage and respond to customer inquiries via email and telephone in a timely and professional manner.
Provide exceptional customer service, addressing and resolving issues effectively.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure seamless service delivery.
Assist in training and mentoring junior team members.
Requirements:
Proven experience in customer service, preferably in a senior administrative role.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced environment.
Proficiency in using customer service software and databases.
What We Offer:
Competitive salary of £23,000 - £25,000 per year.
A supportive and friendly work culture.
Modern office facilities.
Free parking on-site.
Opportunities for professional development and career progression.
Join us at and be a part of our exciting journey!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age