Customer Service Administrator required in Essex
GVR Solutions are working with a very well established and leading contractor and Developer based in Essex who are in the market for a Customer Service Administrator to join their team.
The role will be office based with 1 day a week working from home and will require site visits monthly.
Key responsibilities of the Customer Service Administrator:
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Manage emails within the customer service inbox and calls.
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Respond to customers enquiries in a prompt and efficient manner within agreed timeframes.
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Log new defects where required to various trades/contractors/site.
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Upload and update new completions, on warranty spreadsheets and the data base system in place.
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Ensure notes are kept up to date with all correspondence records.
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Keep purchasers regularly updated regarding the progress of their issues, including lead times.
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Chase contractors ensuring they are reaching their SLA’s.
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Work with the team to ensure Contra charge spreadsheet is up to date and communicated to commercial team.
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Daily management of customer service operative diaries, weekly check in calls to run through bookings etc.
Key skills / requirements:
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Personable and clear communicator.
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NHBC and Defect knowledge.
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A flexible attitude to prioritizing an ever-changing workload.
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Understanding and sympathetic to customer concerns.
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Analytic and structured in their approach to dealing with customer related issues.
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A team player with a can-do attitude.
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Competent using IT and adaptable to new systems.
If you are interested in the above Customer Service Administrator role, please get in touch today