Role - Process Assistant
Pay - £12 per hour
Start Date - Immediately
Duration - Until October 2025
Location - Newport NP10 - Fully office based
Hours - Monday to Friday 9am - 5pm, 37.5 hrs per week
Key Responsibilities:
Contribute to the delivery of a high quality Finance Service to multiple clients
Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
Management of staff debt services
Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
Resolve queries and escalate accordingly
Maintain records for audit purposes
Support line management with any additional tasks as and when required
Essential Skills:
Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
Ability to work to strict deadlines and follow detailed policy documents
Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
Experience of dealing with difficult conversations
Effective team player and work equally as well on their own
Experience of providing a high quality customer service, which creates confidence and trust
If you are interested in this role, please apply with your CV