Pre Installations/ECO Validation Co-Ordinator vacancy
Our client is a renewable heating services installer who specialise in heat pump survey's, installation, commissioning, maintenance and repairs. They are currently recruiting for an Eco Validation Co-Ordinator to work full time in their offices based in Worksop Nottinghamshire.
Due to the nature of the role, you must be a bright confident individual who has excellent telephone skills, a compassionate nature and a high attention to detail.
Key Responsibilities -
- Process applications from customers who are interested in having their home insulated under eco schemes
- Explain to customers clearly how the application works so their expectations are managed
- Liasing with customers as and when required by phone and email inbound and outbound
- Book scaffolding for all jobs, ensuring we demonstrate roof type, orientation, number of panels
- Undertake all pre eco checks (bank statements, council tax bills, Drs letters and DWP match)
- Confirm to management that the job is viable to be booked in once all qualifying criteria is gathered
- Qualify people over the phone, email when they have initial queries
- Booking in any preinstall appointments (retrofit assessments, technical surveys) with customers and colleagues
- Pre eco error reports when they come back from the funder
- Creating packs for all preinstallation jobs and technical surveys
- Updating CRM system, spreadsheets, group chats regularly to keep a clear work flow
- Booking in remedial work when necessary with customers and engineers
Essential Personal Skills
- Exceptional telephone manner, with the ability to be sensitive in dealing with personal information
- Able to speak to people of all levels
- High attention to detail
- Able to multi task and prioritise workload
- Team player with a confident attitude
Package
- £25000 per annum salary
- Company Pension after 3 months probation
- 25 days holiday plus bank holidays
The role is full time office based as you need to liase with the team quickly and effectivly through out the working day. Experience in the renewable energy sector is preferred but not essential.
Please apply by clicking the link below. If your CV matches our requirents we will contact you with in 48 hours