We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic, company. Continual training and career progression are available for the right person.
As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience.
This is a permanent office based full time position. Salary £25K to £30K DOE plus non salaried benefits
Responsibilities
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Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.
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To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.
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Work closely with the sales team to ensure customer needs and timescales are understood and met.
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Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.
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Collaborate with lenders and share best practices.
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Keep the company CRM system up to date at all times.
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Professionally handle phone and email communications
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Delegate tasks to the administrators.
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Compliance accountability
Key Skills:
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Excellent written communication skills
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Professional and engaging telephone manner alongside confidence in dealing with a range of clients.
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Priority and time management skills
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A team player and problem solver
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Aptitude for providing exceptional customer service.
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Commitment to the company values
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Computer and mathematical literacy
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Ability to work efficiently under pressure.
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Strong eye for detail
Short listing will begin immediately