We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
This is an 8 Month Fixed Term Contract Leading until the end of the Financial Year.
The role
The main purpose of this role is to provide contractual, administrative, and operational support to the Property Management and Estate Services Teams.
To provide day to day support to the Property Managers and Contracts and Standards Managers in delivering the Property Management and Estate Services operations.
This role is part of our Property Directorate where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
To lead on the collation of the relevant estate services data for performance management of internal and external contractors.
Work with the Property and Estates Support Team Manager, Group DLO and Fleet Manager, the Group Contracts and Standards Manager to ensure that all contractor and service providers receive payment for completed services
Assist the Property and Estates Support Team Manager, the Group DLO and Fleet Manager Group DLO and Fleet Manager and the Group Contracts and Standards Manager in collecting and reporting on performance measures
Assist the Group Contracts and Standards Manager in the operation of any IT system implemented for use with external contractors
Assist with the Group DLO and Fleet Manager and Group Contracts and Standards Manager in the monitoring and reporting of waste management
Working with customers and stakeholders to successfully resolve service delivery queries and/or complaints with the ability to escalate to Property Managers and Contract and Standards Managers, as necessary
What you'll bring
Essential skills
Experience in coordinating estate related functions in Social Housing or multi-disciplinary environments
A solid understanding of the Microsoft Office packages
The ability to accurately assign a task or follow through to resolution
Financial awareness and accuracy of relevant data sets including service charge apportionment etc.
Good telephone manner, demonstrating good etiquette to and empathy for the customer
Experience of working under KPI related pressure and delivering quality work to tight deadlines
Experience of carrying out coordination and reporting functions
Good understanding of the challenges that estates related functions bring and a problem- solving attitude to address process and performance related problems.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
Online application
Interview(s)
Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check