Our client, is a small but very busy Freight Forwarder based in Hounslow. They are looking to recruit an experienced Operator covering predominately Air Freight Imports and Exports.
General Operational Duties
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Maintain the day to day allocated freight workload
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Prepare, handle, and process all relevant documentation
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Track & trace cargo, update company online web facilities
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Liaise with carriers, partner agents & other parties to ensure information is up to date & correct.
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Arrange collections, deliveries with hauliers, agents & other parties
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Produce accurate and timely client billing
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Assist road freight and other modes as required
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Complete Customs Entry using current software in operation
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Responsible for Customer service for selected Customers to include all means of correspondence, problem resolution and visits as and when required
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Update agents/customers regarding shipment status
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Resolve customer claims and delivery shortages
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Quote existing customers and agents on sea and air consignments as required
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Collaborate with Sales department as required
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Give close attention & support to new customers
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Collate sales information on prospective customers to be passed onto Sales department
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Help develop good relations with overseas partner agents
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Ensure accounts queries are processed within required times
Requirements
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5 years + previous experience within the Shipping / Freight industry
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Air Freight Import / Export Operational experience
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Experience within road and sea is an advantage but not essential
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Excellent customer service and attention to detail skills