Credit Control Manager
Stamford Hill
Hours Monday to Friday 9.30 – 6 pm (early finish on a Friday)
This growing telecom company are seeking an experienced Senior Credit Controller/Credit Control Manager. You will work alongside 8 Billing team members and you will be responsible for the entire credit control process which includes:
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Ensuring efficient and appropriate credit control and management controls are in place.
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Managing the credit control process for multiple brands with different criteria
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Identifying improvements within the debt collection process
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Posting and allocating customer payments, processing credit card payments, and issuing manual credits
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Managing the monthly direct debit collections as well as the direct debit bounces
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Producing client statements, sending reminders, and following the credit control process progressing to LBA
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Working from a specialist telecommunications billing platform as well as a new credit control software
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Ensuring the invoicing process is followed through.
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Contacting clients by telephone, email and post
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Dealing with credit control calls and correspondence
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Managing more difficult accounts with a hands-on approach and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes.
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Managing write-offs, bad debt provisions, and setting up of payment plans.
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Monthly credit control reporting, ensuring the risk of bad debt is minimised.
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Reviewing and reporting on aged debtors
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Providing monthly reports to senior management on the current status of ledger
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Managing ad hoc credit control and AR related information requests
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Implementing and managing a credit checking process
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Complete responsibility and accountability for all credit control and AR matters
To apply for the role, you will have:
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At least 2 years’ previous experience of end-to-end credit control and accounts receivable processes
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Experience and understanding of legal procedures.
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Strong written and verbal communication skills especially during difficult customer negotiations
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Ability to work under pressure.
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Ability to multitask and prioritise workload.
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Able to work independently and proactively in an efficient manner.
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Uphold confidentiality and private matters.
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Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
What’s on offer:
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Early work finish on a Friday
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Extensive career progression
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After probation you will be entitled to private healthcare, heavy discount on mobile phones and products
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A variety of options on holiday entitlement