Our successful, established and growing client have a new and very exciting opportunity for a Client Services Supervisor to join their team in Bristol.
This is a full time, permanent position, where you will perform a critical client focused role for the group. The working hours are 34 hours per week, Monday - Thursday 09.00 - 5.00 pm and Friday 09.00 - 3.00 pm.
This is an office based role, with some flexibility to work remotely one day per week.
The salary on offer is £27,000 - £30,000 per annum (depending on experience), holidays are 28 days plus Bank Holidays (3 days to be reserved for the Christmas period). A statutory pension is on offer. Benefits include, free onsite parking, cycle to work scheme, tech and home scheme.
Position Overview: As a Client Services Supervisor, you will ensure top-notch service and support for our client's clients. You will oversee a team of client service advisors, manage client relationships, and implement strategies to improve client satisfaction and retention. The ideal candidate is proactive, with excellent communication skills and a passion for outstanding service.
Key Responsibilities:
Supervise and mentor a small team of client service advisors, fostering a collaborative environment and providing support and professional development.
Act as the primary contact for key clients, addressing needs, placing orders, resolving issues, and ensuring high satisfaction.
Implement strategies to enhance client service delivery through process improvements and innovative solutions.
Prepare and present regular reports on client service metrics, team performance, and client feedback to the Client Services Manager.
Forecast product requirements and update the purchasing team accordingly.
Collaborate with other departments to ensure seamless service delivery and address cross-functional issues.
Handle escalated client issues and complaints, ensuring timely and effective resolution.
Conduct training for new hires and ongoing training for existing staff to maintain high service standards.
Collect and analyse client feedback to identify improvement opportunities and implement changes.
Person Requirements:
Solid experience in client services or customer support, with previous supervisory experience
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Problem-solving and conflict resolution skills.
Ability to multitask and manage multiple priorities.
Hands-on approach and willingness to assist the team.
Client-focused with a commitment to exceptional service.
Proactive and results-oriented.
Proficiency in CRM software and Microsoft Office Suite.
Aligned with our values of teamwork, building relationships, spotting opportunities, and continuous improvement.
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