Our growing client is looking for a Membership Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilizing processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators (KPIs). Efficiently administer chartered-related activities, facilitating seamless information flow among essential stakeholders.
Responsibilities:
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Archive Membership-related documentation in compliance with the Retention Policy.
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Provide administrative assistance to the Membership Team Leader.
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Maintain accurate records in both the database and paper format.
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Resolve booking issues and provide outstanding customer experience.
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Communicate with the membership panel to coordinate application reviews
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Support the end-to-end process from application submission to issuing of results.
Skills and Requirements:
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Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.
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Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.
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Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.
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Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.
Benefits:
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25 days holiday + Bank Holidays.
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Private healthcare and dental cover is available after completion of probationary period.
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Pension scheme.
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Life assurance at four times the salary.
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Salary sacrifice schemes.
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Free parking on site.
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One paid volunteering day per year.
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Hybrid/flexible working options are available dependent on job role
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions