This is an advert to converse with Customer Service Managers to understand more on your job search and how I can best support you. I work with numerous of companies covering their Customer Service positions. Give me a call today or drop me an email to get the ball rolling.
Client Details
This is an advert to converse with Customer Service Managers to understand more on your job search and how I can best support you. I work with numerous of companies covering their Customer Service positions. Give me a call today or drop me an email to get the ball rolling.
Description
Manage and lead a high-performing customer service team
Ensure the team delivers excellent customer service in line with company standards
Develop and implement effective customer service policies and procedures
Handle complex customer complaints and queries
Coordinate with other departments to resolve customer issues promptly
Conduct regular team meetings and provide feedback
Monitor team performance and report on metrics
Organise training programs to improve team skills and performanceProfile
A successful Customer Service Manager should have:
Proven experience in a managerial or supervisory role within customer service
Excellent leadership and team management skills
Strong knowledge of customer service procedures and practices
Proficiency in relevant computer applications and systems
Exceptional communication and problem-solving skillsJob Offer
Are you a Customer Service Manager looking for a change? Get in touch today