Want to be a part fast-paced fintech company building travel solutions for?! Looking for an opportunity to be valued and excel further as a 24/7 Technical Support Look no further!
We help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the company’s platform and seeking Customer Service agent to continue the growth further.
Roles and Responsibilities
· Scheduling and priorities workload
· Ensure all emails are answered within the set SLA’s, to a high standard, with great customer care.
· Ensuring all complaints are captured, investigated, and resolved within the set SLA’s – using a multitude of tools and software, including Microsoft software, Confluence, Jira, and other third party tools.
· Pro-actively identify any customer pain points and raise them to the correct department for product improvement.
· Escalate customer tickets where necessary to the relevant teams to ensure full and efficient resolution of each issue.
· Monitoring ticketing system to prioritise customer responses based on set severity levels and SLAs attached.
Essential Skills:
• Language Essential: English
• Creative thinker with a positive outlook
• Highly motivated, with a strong sense of responsibility, accountability, and responsiveness
• Flexibility and good problem-solving skills
• Excellent organisational skills
• Excellent attention to detail in all areas
• Strong written and verbal communication and interpersonal skills
• Good numeracy skills
• Open to direction, and developing, and committed to getting the job done
• The ability to work independently
• Collaborative working style
• Excellent IT skills including advanced knowledge and use of MS Office
• Aptitude and hunger to learn
Experience in using ticketing systems and CRM tools would be preferable
Sound interesting? Please apply