Temporary Customer Care Coordinator
We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend. For the right candidate this may go permanent.
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
Responsibilities: -
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Provide outstanding customer service to improve customer satisfaction and nurture client relationships
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Operate with self-awareness inspiring a culture of continuous improvement
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Place customers at the centre of everything you do, understanding their wants and needs
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Provide responsive action to customer demand
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Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
The Role:
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Working as part of a team to ensure processes and procedures are followed accurately
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Coordinating the daily workflow for the management of service delivery to assigned customer contracts
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Answer all telephone calls promptly and appropriately
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Proactively resolving customer enquiries within first contact
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Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
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Setting client expectations and striving to exceed these at all times
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Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
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Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
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Produce client facing estimates and quotations
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Process purchase orders
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Coordinate email traffic within the central shared inboxes
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Upload data from service intervention records into the CMMS
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Using the company CRM system
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Booking out daily despatches using DHL courier service
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Closing down jobs on system once despatched
Job Details:
If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel or send your CV