Technical Support Engineer
Location: Remote (with 2 days/month in Farringdon, London)
Salary: £30,000 - £35,000 + Private Healthcare, Group Life Insurance, 25 Days Leave + Bank Holidays
We are hiring for a Technical Support Engineer for an innovative and global support centre. This role involves providing IT-related post-sales support and analysing customers' needs to recommend effective IT and business solutions.
As a Technical Support Engineer, you will assist with software installations, respond to customer calls and emails, and resolve support incidents. Your tasks will also include resolving license/serial number issues, analysing hardware and software applications, and reporting bugs to the development team. Testing bug fixes and pre-release software versions and providing feedback as per current procedures are also part of your responsibilities.
Key Responsibilities:
Provide IT-related post-sales support.
Analyse customer needs and recommend IT/business solutions.
Assist with software installations.
Respond to customer calls and emails.
Resolve support incidents and license issues.
Analyse hardware/software to determine and resolve issues.
Report bugs and test fixes/pre-release software.Required Skills:
Experience in IT support or a similar role.
Strong problem-solving skills.
Excellent communication abilities.
Knowledge of hardware and software troubleshooting.Benefits:
Private Healthcare.
Group Life Insurance.
25 Days Leave + Bank Holidays.
Product Training provided.
Flexible work from home with 2 days/month in Farringdon, London.If you are interested in this opportunity, Click Apply Now to join a global support centre committed to delivering top-notch IT solutions