The Role:
We are excited to offer an opportunity for a talented Property Claims Handler to join our Clients successful Home Claims team. Committed to a flexible first policy, we support a blend of office and home working, tailored to your individual work pattern and agreed upon with your line manager.
Our loss adjusters leverage their expertise on domestic claims up to £100k, including complex and high-value claims. As an Adjusting Executive, you will collaborate with your assigned adjuster to ensure claims are resolved promptly and fairly, resulting in highly satisfied customers.
You will maintain a positive relationship with customers and their representatives, safeguarding the reputations of both our Client and our Clients Insurers.
Responsibilities:
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Technical Assistance: Support the adjuster throughout the claim handling process, working one-on-one to deliver top-tier customer service and technical claims handling.
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Customer Service: Confidently provide excellent customer service, ensuring claims are straightforward and stress-free for our clients.
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Communication: Exhibit first-class communication skills, both written and verbal, and proactively engage with customers via phone as needed.
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Vulnerability Awareness: Identify potential vulnerabilities in customers and adjust communications and claim handling to ensure equitable outcomes.
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IT Proficiency: Maintain high-standard electronic files and prepare claim documentation as required, in coordination with adjusters.
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Collaboration: Build effective working relationships with colleagues across various internal departments and product lines.
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Correspondence Management: Handle incoming and outgoing correspondence, completing case enquiries as directed by the adjuster, while also working independently when appropriate.
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Stakeholder Updates: Keep all stakeholders and parties fully informed, demonstrating a proactive approach.
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On-Site Assistance: Occasionally assist on-site with tasks such as minute-taking, action plan preparation, and taking statements/photographs.
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Time Recording: Accurately record daily time, ensuring a high proportion of chargeable hours and demonstrating technical competence.
Skills and Qualifications:
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Cert CILA/Cert CII or a commitment to attaining this certification within the first year.
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Competent IT skills with the ability to maintain electronic files to an auditable standard.
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A proactive mindset and the ability to manage tasks independently when necessary.
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Willingness to build relationships and liaise effectively with colleagues in other departments.
Benefits:
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A healthy work/life balance with flexible working arrangements.
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Bright, open office spaces that promote collaboration and provide excellent desk space for individual work.
This role is ideal for those motivated by delivering excellent customer outcomes and enjoying a dynamic and varied workload. Join our Client and be part of a team dedicated to achieving success and customer satisfaction