Wellbeing Centre Manager
Location: Pillar and Lucy Warehouse, Gloucester Quays
Contract: 12 Month – fixed term contract
Hours: 37.5 hours a week includes weekend working
Salary: £25,000 - £28,000 per annum
Unfortunately, we do not offer sponsorship at this time.
Why Prosperity Holistics?
Prosperity Holistics, a premier wellbeing centre located in the scenic Gloucester Quays, is seeking a dedicated and experienced Wellbeing Centre Manager. Our centre is devoted to holistic health, offering a range of services designed to enhance physical, mental, and spiritual wellbeing.
We are seeking the best, and in return we offer a good work/life balance, and genuine opportunities to further your career.
What will the Wellbeing Centre Manager role look like for you?
As the Wellbeing Centre Manager, you will lead our dynamic team, ensuring that our clients receive exceptional service and experience a peaceful, rejuvenating environment. This role is ideal for someone passionate about holistic health and wellness, with proven managerial skills and a client-focused approach.
Alongside this you will be responsible for the following:
Oversee the daily operations of the centre, ensuring all areas are functioning smoothly and efficiently.
Implement and maintain operational procedures and policies to ensure the highest standards of service.
Manage the booking system to maximise room utilisation and ensure a smooth client flow.
Ensure the centre is clean, well-maintained, and presents a welcoming environment for all clients.
Recruit, train, and supervise staff, fostering a positive and productive work environment.
Conduct regular team meetings to communicate updates, gather feedback, and align team goals.
Provide ongoing training and development opportunities for staff to enhance their skills and knowledge.
Perform regular performance evaluations and provide constructive feedback to support staff growth.
Manage a team of practitioners.
Attend and source local networking and new opportunities to grow the business.
Amit the wider team with activities and staff wellbeing activities in a care provision.
Lead, organise and develop new ideas and initiatives to grow the business and resources.
Ensure that all clients receive a high-quality, personalised experience tailored to their needs.
Handle client complaints and feedback promptly and professionally, implementing improvements as necessary.
Track weekly revenue and payroll actuals versus forecast and budget, taking corrective actions when needed.
Oversee the training matrix, ensuring all staff are knowledgeable about products and services.
Provide expert advice to clients on the best treatments and products for their needs.
Ensure all activities are carried out in compliance with health and safety regulations and best practices.
Conduct regular safety audits and risk assessments, implementing necessary changes to maintain a safe environment.
Manage emergency procedures, ensuring staff are prepared to handle any incidents effectively.
Monitor and control the centre’s finances, ensuring all financial administration is undertaken efficiently.
Manage budgets and expenditure, ensuring the centre operates within its financial means.
Identify opportunities for upselling and cross-selling services and products to maximise revenue. Including actively engaging with the local community, businesses and general public.
Prepare regular financial reports and present them to senior management.
Analyse market trends and client feedback to identify opportunities for new services and improvements.
Continuously evaluate the centre’s performance and make strategic adjustments to drive success.
What we are looking for in the Wellbeing Centre Manager role:
cliché – however we really are looking for people who care! We believe the qualities of a great Support Team are, being empathetic, supportive, resilient, respectful, and courageous and that is all you will need to succeed within this role.
Due to the nature of this role, you will need to have/be:
Minimum NVQ Level 3 in Beauty or a related field.
Interest in wellbeing and holistics
Be confident presenting and networking to and with stakeholders
Proven experience in a similar role within the wellbeing or spa industry.
Excellent leadership and communication skills.
Strong organisational and multitasking abilities.
Good IT skills including proficiency in Microsoft applications such as Word and Excel.
What we offer? As well as the job satisfaction we hope you will experience; you will receive a competitive rate of pay and have access to a wide range of rewards and benefits.
Enjoy discounts on all services and products offered at Prosperity Holistics.
Enhanced DBS provided.
A full and comprehensive in-house induction and ongoing training.
28 days holiday (including bank holidays) increasing to 35 days with long service T&C’s*
Birthday gift.
Early pay (you can access funds as you earn)
Pension Scheme.
Blue light card to receive discounts on goods and events.
Flexible working.
Employee wellbeing scheme.
Free parking within Gloucestershire.
A great culture (don’t just take our word for it, check out our reviews)
Opportunity to work for the company voted BEST PLACE TO WORK 2022
*T&C's apply based on contract
Equal opportunities Winners of Diversity and Inclusion Award 2023!
As an equal opportunities’ employer, we encourage applications from diverse individuals. We believe that diverse talent makes us stronger – we’re an accessible place to work. We're driven by inclusivity and celebrate individuality.
We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment. This post is subject to a DBS check
REF-(phone number removed)