Function
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To assist in the efficient running and development of the department by maximising the overall performance, compliance record, income and profitability
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To support the Client in the management of their residential portfolio by ensuring the delivery of block, leasing and tenancy management services
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To oversee the PRS Leasing and Tenant Services teams in dealing with the day-to-day tenant management of residential portfolios owned by the Client, liaising with Landlords, Tenants and Contractors
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To ensure that all activities are in accordance with the service level agreements between Residential and the Client as well as complying with industry legislation and best practice
Responsibilities & Duties
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To provide a single point of contact for the Client, providing a prompt and responsive service to Client communications.
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To manage the onboarding process of the Client’s properties to ensure a smooth transition to management
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To ensure the Leasing Service team carry out the lettings process and minimising voids using local and specialist lettings teams
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To actively review and report on end of tenancy property condition and required remediation, including repairs, decoration, furnishing etc
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To ensure the Tenancy Services team provides proactive and reactive repairs and maintenance to the properties as required
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To oversee the teams’ compliance with industry health and safety standards by continual review and assessment of the Client’s portfolio
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To attend Client meetings to discuss Lettings and Property Management strategies and policies as and when required
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To liaise with the Client to put in place realistic and reasonable annual budgets and expenditure plans
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To attend Client sites on a regular basis as required.
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To provide regular and ad-hoc reports to the Client as required
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To manage complaints and queries as appropriate and in accordance with residential’s Complaints Handling Procedure
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To work closely with the Client and internal teams/departments at all times to provide an efficient and effective service to the Client
General
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To carry out all duties within ARLA and ARMA guidelines and RICS code of practice
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To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Head of PRS
Experience & Skills Required
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High level of IT literacy and experience
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Excellent reporting and presentation skills
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Excellent organisation, prioritisation and time management skills
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High level of attention to detail
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Ability to prioritise
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Strong communication, influencing and relationship skills
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High levels of energy, with drive and enthusiasm for self-development
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Dedication to being an active and supportive member of a high performing team
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Willingness to travel