Job Title: Service Advisor - Prestigious Car Brand
Location: Pulborough RH20 1AR
Salary: Basic salary between £28,000-£31,000 (depending upon experience) and Up to £9,000 bonus opportunity
Full Time and Permanent – role will involve working Saturdays on a rota Basis
Our client is an automotive retailer representing prestigious car Brands, they have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.
Established since 1931, they are a successful and progressive third generation family owned business. They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Pulborough.
The role of the Service Advisor is to:
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Provide our clients customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
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Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
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Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our clients brand standards.
KEY RESPONSIBILITIES
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Provide exceptional levels of customer service and ownership throughout the customer’s experience.
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Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
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Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
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Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
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Confidently establish an understanding agreement with the customer of the work to be carried out.
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Accurately maintain the service department loading system in line with workshop capacity.
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Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
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Understand and adhere to manufacturer service requirements.
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Maintain safe working practices and abide high standards of the business.
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Take on additional responsibilities as required by the business.
Skills & Essential Requirements
Benefits:
Please only apply for this role if you are happy to work Saturdays on a rota basis.
To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment