Job Title: Service Advisor (Car Dealership)
Location: Edgware NW9 6TH
Salary: Up To £33,000 (depending on experience) + upselling and customer service bonus – OTE of up to £40,000 + Benefits
Full Time and Permanent
Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Edgware is on the lookout for a dynamic Service Advisor to join their high-performing team.
The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development.
Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.
Job Duties:
-
To greet all customers cheerfully and attend to their requirements promptly.
-
To obtain and record full customer/vehicle details and accurate description of work to be carried out.
-
To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
-
To inform customers of any delay in completion (Complying with the Company Pledge)
-
To maintain the Workshop loading system.
-
To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
-
To prepare both cash and account invoices.
-
To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
-
To deal with customer queries and complaints.
-
In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
-
To ensure that information required for Warranty items is recorded on the Job Card.
-
To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
-
To file Job Cards and other documentation.
-
Help achieve sales targets as set out by the Aftersales Service Manager
About You:
-
Strong Customer Service / Administrative experience
-
Flexible approach and a positive attitude
-
Motor Trade experience is desirable but not essential
-
Excellent communication skills
-
Experience in a selling/customer service environment.
-
Full driving licence
-
Evidence of ‘Right to Work' in the UK
Company Benefits:
-
Industry leading package, bonus scheme with uncapped earnings and an upsell bonus
-
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
-
Pension Scheme & Life Assurance
-
Ford Privilege vehicle purchase scheme
-
Discount on Service, Bodyshop and Parts
-
1 day each year to volunteer for a charity of your choice
-
Cycle to work purchase scheme
-
Access to Perks at Work discount website
To apply for this role please submit your full and up-to-date CV to Jobs at Pybus Recruitment