About Acora
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Our mission is to unleash the potential of people through amazing IT experiences.
Role Overview
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Job Responsibilities
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Manage existing customer accounts and potential customer relationships
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Creating and managing opportunities
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Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
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Producing customer forecasts and strategies
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Meeting and presenting to customers regularly
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Escalating customer issues through the wider company
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Attending network events
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Spotting development opportunities with your customers
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Providing exceptional customer service
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Spotting development opportunities with customers to cross-sell other established services
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Strategising the long-term growth of your customer accounts
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Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
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Contributing to inter-departmental projects that contribute to wider company objectives
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Adhering to company policies
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Maintaining accurate records using company systems such as Microsoft Dynamics
Key Skills, Knowledge & Experience
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Managing existing and potential customer relationships
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Creating and managing opportunities
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Ensuring the continued year on year growth of OPEX and CAPEX sales
-
Producing customer forecasts and strategies
-
Regularly meeting and presenting to customers
-
Escalating customer issues through the wider company
-
Attending networking events
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Time management and organisation
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Analytical and problem-solving skills
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Spotting development opportunities with your customers
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Knowledge of Microsoft Dynamics or similar CRM systems
What you need to do now . . .
If youwould like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now.
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team