Caraires are working with the UK's largest training and accreditation provider for Energy Assessors. Due to their continued growth, we are seeking a new team member to join the OCDEA (On Construction Domestic Energy Assessor) support team.
Based at the Lutterworth office, hybrid working (with a minimum of 2-3 days in the office per week). This role is to be full time, Monday to Friday (9am-5pm).
What can I expect to do in the role?
The main part of your role will be working as part of the “On Construction” Domestic Energy Assessor support team, to proactively offer high level and consistent front-line support to our members through the provision of excellent technical support, mainly by telephone and email communications.
Our client pride themselves on delivering the highest level of professional and quality support to their members, through experience and knowledge of the energy assessment industry. The support to members is a vital component of the organisation's ongoing success.
The main aim of the role is to ensure that products and services are understood by stakeholders. There will also be opportunities to get involved with other projects and help with auditing, training and events.
About you
People are what make our client’s business a great place to work. It is the drive and commitment of the people that create success, which is why we focus on recruiting and developing the best talent for them!
Our ideal candidate?
-
A ‘Can-Do’ attitude, willing to go the extra mile to provide a positive customer experience.
-
Working knowledge of the Energy Assessment industry and EPCs.
-
The role is technical so requires good attention to detail and ability to perform calculations.
-
A good communicator for verbal and written correspondence.
-
The ability to provide high levels of customer service in a busy technical environment.
-
Able to build good and positive working relationships with internal and external stakeholders.
-
A keen eye for detail