Technical Assistant
Reports to: Head of Technical
Location: Bromely, Greater London
Salary: Depending on experience
Hours: Tues-Sat (Sun and Mon – off), Working hours 8.00am - 5.00pm, a degree of flexibility is required
Key Responsibilities:
Supporting the Head of Technical on working as part of the technical team
Manage products and customer specification maintenance and issue
Working with different customer platforms and maintaining them up to date in accordance with the business and customer needs
Coordinate and support traceability documentation
Complaints and rejection management - investigating, resolving, updating internal non-conformances
Creating and distributing the customer weekly crop reports
Supporting and working closely with the QC Team in the absence of the Quality Manager
Regular visits (once per week) to third party packing facilities conducting product inspections and producing quality feedback to the business
Assisting with maintaining all technical documentation and keeping it up to date as required
Label checking and approval for packed at source product
Liaising with our source Technical Management Team Requirements:
Experience within the Fresh Produce is essential
Food Safety, Food Quality, QMS, BRCGS
Ability to work confidently within a team, in a fast-paced environment
Strong IT ability (Microsoft Office programs; Outlook, Word, Excel, PowerPoint)
Strong organizational skills, good attention to detail and a methodical approach with strong ability to prioritize
Knowledge of BRCGS, product specifications, customer complaint management and customer needs
Spanish speaking is desirable
Driving License is essential Key relationships: Head of Technical, Commercial / Procurement, Quality Manager
Information / Environment:
• Mainly office-based working in a team
• Excellent communication skills (verbal and written)
• Working hours 8.00am - 5.00pm, a degree of flexibility is required
• Working to strict deadlines in a time critical environment
• Team player
• Accuracy