Our client is looking for a driven, ambitious, and successful Software Solutions Trainer to join their successful delivery team.
Responsibilities
You will:
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Deliver engaging and meaningful training to new clients on the software solutions.
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Validate new software features or solutions from a usability and robustness point of view.
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Use this validation to design training courses for the features, in the context of web content and broader digital transformation delivery.
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Write training materials both for e-Learning Courses, and for direct custom delivery to customers.
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Provide feedback to the Product Board on any recurring issues that customers might have.
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Provide additional revenues through content upload for customers when required.
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Be involved in Alpha and Beta testing of new releases
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Assist with frontline support as necessary especially around “how do I” issues.
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Act as an overflow with content related services/issues such as delivering strategy and upload.
Requirements
Our client would prefer candidates with 3+ years of commercial experience, however they would be willing to consider talented people with a minimum of 2 years.
The ideal candidate will:
Essential:
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Have experience in designing training courses for web application software; Have experience of training on Content Management Systems (CMS) at an enterprise level e.g. Joomla, Drupal, Sitecore, Umbraco (although our client would consider experience in Wordpress and similar)
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Have CMS experience
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Have experience of writing training materials for online courses, e-Learning, and for direct delivery to customers.
Other skills:
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Be an engaging and reliable software trainer.
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Ideally have a degree in a relevant discipline.
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Have a background in teaching people how to use web application software and preferably web content management systems.
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Be adept at designing training courses, creating appropriate training materials, and delivering them in the most.
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Be a strong team player.
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Have excellent attention to detail and a keen eye for best UX.
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Be someone who believes in everyone working together and have proven collaboration experience within a delivery team.
Desirable skills:
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Have an understanding of how websites work in general, i.e. why one would want to do a certain thing within the Content Management Platform
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Experience working within the social housing or NHS sectors
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Experience in validating new software features or solutions from a usability point of view.
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Have a solid understanding of Information Architecture techniques, especially within website and user interface design.
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Have experience working with Accessibility tools and testing frameworks
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Have some understanding of how good content enhances Search Engine Optimisation
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Have experience with ISO 9001 certified processes
Company Benefits
Pension Scheme, share option scheme, standard holiday, and hybrid working