Contract Team Leader
Bellshill
Permanent basis.
This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.
The role holder will provide contractual support to the mobile and any site-based teams to be engaged on a property contract by focusing on customer service and ensuring efficient delivery of back-office systems.
What will you deliver?
Oversee a team of admin staff by ensuring all processes such as absence, lateness, adherence, Personal Development and setting of objectives are followed in line with the processes and procedures.
Manage the Support Team resource to ensure there is adequate cover throughout the day.
Demonstrate a clear and focused approach by maintaining Customer Service and improving Customer Relationships.
Ensure that every team member is contributing equally and complete a review of workloads using monthly generated reports.
Have a strong focus on managing financial issues to maximise profitability from reactive and scheduled extra works.
Take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.
Demonstrate a rapid response to customer billing issues and show a systematic approach to problem solving.
Resolve issues at first level and escalate to the Account Manager when/where required.
Monitor and review completion of the Compliance Document Tracker, highlighting issues and omissions to the Contract Managers and the Account Manager
Monitor and review the contract monthly report's and escalate to Contract Managers, the Account Manager, or the Regional Manager where necessary.
Who are we looking for?
Management experience - including performance / absence and coaching and developing.
Able to take ownership of their work and be empowered to make their own decisions.
Strong ability to manage financial issues to maximise profitability from reactive and scheduled extra works.
Able to Resolve issues at first level and escalate to the Account Manager when/where required.
Experience in monitoring and reviewing contract monthly report's and able to escalate to Contract Managers, the Account Manager, or the Regional Manager
Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including Word and Excel
FM / Property ExperiencePlease send your interest and CV to (url removed)
Resourcing Group is acting as an Employment Agency in relation to this vacancy