Job Summary:
The Resident Liaison Officer (RLO) serves as the primary point of contact between residents and our organization. The RLO is responsible for ensuring effective communication, addressing resident concerns, and facilitating smooth project execution within residential areas. This role requires excellent interpersonal skills, problem-solving abilities, and a strong commitment to resident satisfaction.
Key Responsibilities:
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Communication: Serve as the main liaison between residents, contractors, and project teams. Provide clear, timely, and accurate information about ongoing projects and services.
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Resident Support: Address resident inquiries, complaints, and concerns promptly and effectively. Ensure all issues are resolved to the residents' satisfaction.
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Engagement: Organize and attend resident meetings, forums, and events to gather feedback and keep residents informed about project progress and upcoming activities.
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Coordination: Collaborate with project managers, contractors, and other stakeholders to ensure minimal disruption to residents during construction or maintenance activities.
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Documentation: Maintain detailed records of resident interactions, concerns, and resolutions. Prepare reports on resident feedback and project impact.
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Problem-Solving: Identify potential issues and develop strategies to mitigate the impact on residents. Implement proactive measures to enhance resident satisfaction.
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Compliance: Ensure all activities are conducted in compliance with company policies, relevant legislation, and health and safety regulations.
Requirements:
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Experience: Previous experience as a Resident Liaison Officer
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Skills: Excellent communication, negotiation, and interpersonal skills. Proficiency in Microsoft Office Suite.
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Attributes: Strong problem-solving abilities, attention to detail, and a high level of empathy and patience.
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Knowledge: Understanding of housing policies, construction processes, and relevant regulations is a plus.
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Drivers License: The candidate needs to drive and have use of their own vehicle (mileage will be reimbursed).
Start Time: Monday - Friday ( 8:00am- 4:00pm)
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience