Multu-site Operations Manager
Ireland
Full-time permanent
Applicants must be flexible to travel and stay away from home as you will be reqruied to manage sites across the whole of Ireland
Job Description
Working closely with the Client Service Managers you will help to take ownership for the strategy and overall delivery of service of the integrated supply capability in the MRO (Maintenance, Repair and Operation) field, driving the delivery of reduction of costs on indirect materials. In a nutshell, RS Integrated supply provide everything that keeps our client's production line running, allowing them to make their end product.
Duties
Ensure purchase orders are received in a timely manner, and that accurate invoicing is produced and delivered to the client in line with contractual arrangements.
Understand and manage client payments in line with contract.
Conduct quarterly client feedback surveys, driving continual improvement.
Manage Store Envoys to ensure impeccable store management and continual improvement against audit.
Assist with recruiting and succession planning of the team.
Identify growth opportunities within the existing client as well as expanding group opportunities.
Ensure delivery of all client SLA's and KPI's
Coordinate the service provision to exceed Client expectations.
Attend Client meetings to present performance against agreed SLA's and KPI's
Operate as one of the key points of contact of Client communication and feedback, including the provision of performance-based reports, pricing and service proposals
Experience
Resilient
Data Analysis and Excel skills including the production of pivot tables
Proven track record of successful Key Account Management delivery across multiple clients
A proven track record of client satisfaction and realising additional business opportunity would be advantageous.
Demonstrable track record of exceeding client KPI's and SLA's
Strong interpersonal and influencing skills, together with a persuasive communication style
Ability to co-ordinate and Lead cross functional teams to exceed client expectations
Advanced presentation skills
Intellectually strong with demonstrable problem-solving skills
Hours
40 Hrs pw (Monday to Friday)
Full flexibility to travel will be required