Job Description
Role: Customer Retention Advisor
Department: Mercedes-Benz Business Development Centre
Location: Office Based (Swindon)
Package: Basic Pay £11.75 p/h
Weekend pay £12.50 p/h
Plus Bonus £300 - £900 per month, Uncapped
Our aim is to be the leading retailer of prestige cars in the UK, but we are proud to still retain a strong family feel throughout our entire business. We ensure that the Management teams in our dealerships have autonomy over their individual businesses, creating an entrepreneurial feel. However, we still provide full support of our own specialist Finance, Human Resources, IT, Marketing and Property teams, also our unique Learning & Development Centre.
We have a strong ‘One Team’ ethos within our business. With this in mind, we encourage all our managers to have an open door policy so they are ready to listen and welcome all contributions and suggestions from our team members.
Our dealerships have been known to get up to a variety of antics such as summer BBQ’s cooked by the Directors, fancy dress days and even baked bean tasting! It’s all part of creating a fun atmosphere and making Sytner a great place to work.
Not only are our businesses enjoyable places to work, we are also proud of achieving a very low turnover of staff, creating a stable workforce. This means that not only will you develop good working relationships with your colleagues; many of our team members tell us that they develop long lasting friendships during their career with Sytner.
Key Objectives
-
Answer all incoming telephone calls for the dealership, in accordance with company policy
-
Deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other colleagues to achieve a high standard of customer satisfaction
-
Promote excellent customer and public relations to help grow the perception and image of each dealership
-
Act as an ambassador, representing and demonstrating the brand values
Main Duties
-
Handle incoming sales enquiries via telephone and email
-
Establish and qualify customer needs
-
Handle customer objections to convert enquiries to appointments
-
Understand the brand and associated products
-
Outbound prospecting calls to existing customers
-
Enhancing existing customer data/ capturing new customers data
-
Meet productivity expectations of volume and results as outlined in monthly performance reviews
-
Maintain and adhere to service levels
-
Be a flexible team player and be available to suit business hours
-
Maintain and adhere to call quality standards
-
Effective enquiry management
Temp to Perm Benefits
-
Enhanced Holiday Entitlement
-
Discounted Gym Membership
-
Enhanced long Service Reward
-
Colleague Discount on Cars
-
Structured Career Path
-
Industry Leading maternity, paternity and adoption pay
-
High Street Discounts
-
Flexible Working Solutions
-
Learning and Development Opportunities