Service Manager / Service Supervisor / Engineering Manager required to join a global, market leading engineering manufacturer.
The successful Service Manager / Service Supervisor / Engineering Manager will lead and supervise a team of service engineers ensuring their performance aligns with company standards and customer expectation for the service, repair, fault finding and maintenance of Industrial Air Filtration products.
The Service Manager / Service Supervisor / Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous.
Package
£40,000- £50,000 depending on experience
SIP bonus
Private Healthcare
Up to 7.5% contributory pension
25 days holiday plus bank holidays
phone, laptop plus additional benefitsService Manager / Service Supervisor / Engineering Manager Role
Lead and supervise a team of service engineers working on industrial air filtration products ensuring their performance aligns with company standards and customer expectations.
Collaborate with service planning for the Field Service Engineers work and schedule.
Address customer and site challenges through calls, emails, and site visits to understand the needs of customers and Service Engineers and identify areas for improvement.
Contribute to the recurring revenue strategy by introducing inventive, customer-centric service solutions that bolster loyalty and retention.
Continuous training and development for the service team focusing on Industrial Air Filtration products.
Office based near Leicester, with occasional visits to customer sites.Service Manager / Service Supervisor / Engineering Manager Requirements
Experience as a Service Manager, Service Operations Manager, Field Service Manager, Engineering Manager, Service Leader, Service Support Manager, Service Centre Manager, Operations Support Manager, Technical Service Manager or similar within engineering or manufacturing.
Experience managing Field Service Engineers and / or managing service operations within engineering.
Office based near Leicester with a willingness to travel to customer sites when required.
Experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department.
Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
Proficiency in IT systems and tools such as Microsoft Office, Excel, CRM software, service management platform or similar