We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Forest Gate, East London.
MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
The company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities.
We are searching for a talented 2nd Line IT Support Engineer to be based on-site in East London.
2nd Line IT Support Engineer – Primary Activities:
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Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
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Incident and problem management – taking over from 1st line engineers where escalation is required
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Provide exceptional service support to internal and external customers
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Provide solution(s)/work around(s) to incident and problems highlighting and escalating concerns over delivery to agreed customer SLAs
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Responsible for achieving agreed service levels
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Responsible for ensuring that all tickets are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels
2nd Line IT Support Engineer – Qualifications & Knowledge:
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2+ years of experience within the IT sector either for an MSP or within the Education sector
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Strong experience with Google Workspace
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Experience of working in a customer facing role
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GCSE Maths & English
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Either an active DBS Enhanced Clearance, or a clean record to obtain one (the company will pay for this)
2nd Line IT Support Engineer – Skills & Experience:
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Install, configure and troubleshoot
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Active Directory
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Google Workspace
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Firewalls, routers & VPN’s – install, configure & troubleshoot
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Office 365 – Create accounts and troubleshoot issues
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Switches – Install and configure, setup VLAN’s, tagging and troubleshoot issues
Some highlights of working with my client:
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Personalised training platform
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Skills assessment and personalised progression plans
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Microsoft Gold Partner and Google Partner
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Microsoft and Google training courses, accreditations, and exams
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One-to-One training
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Company healthcare available
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Monthly performance-related incentives – including additional holiday days and vouchers
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Social & team building activities