IT Service Desk Engineer
We are looking for a 1st / 2nd Line Engineer to join a well-established tech company in Greater Manchester. This is a great opportunity to join a supportive technical team, work with a variety of technologies and develop your IT career.
Key Responsibilities
- Provide 1st and 2nd line technical support.
- Troubleshoot hardware, software and networking issues.
- Support Microsoft 365, Windows and Active Directory environments.
- Manage support tickets and resolve issues within SLAs.
- Deliver excellent customer service.
What We're Looking For
- Ideally some IT Service Desk / IT Support experience.
- Knowledge of Microsoft 365, Windows 10/11 and Active Directory / Entra ID
- Understanding of DNS, DHCP, TCP/IP and VPNs.
- Strong troubleshooting and communication skills.
- MSP experience desirable.
What's On Offer?
- £25,000 - £32,000 salary
- 25 days holiday + Bank Holidays
- Funded training and certifications
- Career progression opportunities
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