About the Role:
At Scruffs Workwear, part of GreatStar UK, our customer base is growing, and we are looking for an organised, detail-driven credit controller to take ownership of credit control across Scruffs and GreatStar. You will be responsible for collecting outstanding balances efficiently, while keeping a professional and customer-focused approach.
You will cover credit control for a mix of large national accounts and smaller independent customers, working alongside the Sales team who manage those relationships, as well as our Supply Chain and administration teams.
The role suits someone with experience in credit control, accounts receivable or sales ledger who enjoys building relationships and resolving queries. You will also support the wider business with general administration as needed.
What You'll Be Doing:
Credit Control & Debt Collection
- Contact customers to secure payment of overdue invoices and reduce aged debt.
- Maintain good working relationships with customers' accounts teams, dealing confidently and professionally with overdue payments.
- Chase remittances and allocate payments received.
Data and Portal Management
- Reconcile differences between remittances and invoices and apply credit notes where relevant.
- Reconcile direct-to-consumer transactions taken through the Scruffs and GreatStar websites and report any discrepancies to the finance team.
- Collate supporting data for customer rebate claims
- Respond to customer requests for account statements.
Reconciliation & Reporting
- Manage the tracking and distribution of samples to the relevant people, including development samples, wear trial samples and sales samples.
- Maintain and organise filing systems, both physical and digital, and keep sample displays up to date.
- Assist with the creation of customer planograms.
Query Resolution
- Work with the sales team to resolve invoice queries and disputes, liaising directly with customer account teams where required.
- Resolve queries relating to shortages and non-conformances, checking and challenging with key accounts in conjunction with Sales where appropriate.
- Take ownership of queries and follow them through to resolution.
- Keep the Sales team informed of any payment issues that may affect customer relationships.
Accounts Administration
- Manage the accounts inbox across Scruffs and GreatStar, responding to customer and internal queries promptly.
- Upload invoices to customer portals.
- Create and maintain product data records and assist with customer set-up forms for new products.
- Collate and audit waste packaging information, fulfilling customer requests for data.
- Update Sinosure records.
- Handle CHEP transfers.
- Collate employee expense claims and submit for approval.
- Keep orderly files of remittances to maintain a clear audit trail.
- Provide general administrative support to the business as required, including covering sales order processing during busy periods and holiday absence.
What We're Looking For:
- Previous experience in credit control, accounts receivable, sales ledger or a general finance position.
- Experience of reconciling customer accounts.
- Ability to build effective working relationships with customers' accounts teams and with colleagues at all levels.
- Good organisational skills and attention to detail, with the ability to manage competing priorities and deadlines.
- Comfortable taking ownership of queries and following them through to resolution.
- Good IT skills, particularly Microsoft Excel
- Good numeracy and written communication skills.
- Flexibility to support colleagues and pick up general admin when the business needs it.
- Experience of credit control across both large and small business customers, including nationals and independents, would be an advantage.
- A team-focused, proactive attitude and an interest in improving the way things are done.
The Kind of Person Who Thrives Here:
- You're organised and thorough, and people rely on you to get things right.
- You're a natural collaborator who enjoys working as part of a team.
- You take ownership of your workload and don't need to be chased.
- You're adaptable and stay calm when things get busy.
- You bring a positive, can-do attitude and make the people around you better.
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