NHS Kent and Medway Integrated Care Board
Quality and Safety Programme Manager
The closing date is 16 November 2026
The Quality and Safety Programme Manager provides expert programme management for the CNO Division's Quality & Safety function, holding the business plan, risk register and reporting cycle that bring the four CMDT-aligned MDT Leads and their cross-cutting portfolios (Patient Safety & System Learning, Infection Prevention & Control, Patient & Public Experience, and QI, Assurance & Health Inequalities) into one coherent picture for the Associate Director of Quality and Safety and the Deputy Chief Nurse. The post holder translates national guidance and local priorities into coordinated, deliverable programmes.
The role works in close, parallel partnership with the Safeguarding and Looked After Children Assurance Lead (Band 8a) -- the equivalent business planning, risk and reporting post for the Safeguarding, Looked After Children and SEND side of the division -- so that the two functions' reporting into the Quality, Safety, Safeguarding and AACC Senior Team stays aligned rather than duplicated.
Main duties of the job
oOwns coordination of the Quality & Safety business plan, tracking delivery against agreed objectives and milestones and reporting progress, slippage and risk to the Associate Director of Quality and Safety.
oOwns coordination of the Quality & Safety function's risk register(s) and reporting requirements, working as part of an MDT approach.
oResponsible for establishing the detailed timeline and work programme that delivers assurance cycles across the function, and for tracking progress and outcomes.
oSupports internal and system fora for quality review and assurance discussions, coordinating executive and Board sign-off as required.
oProvides expert programme management, including governance, risk management, benefits realisation, financial oversight and reporting.
oLeads the development and review of ICB policies relating to quality and safety.
oBrings together the quality and patient safety reporting produced across the ICB and commissioned services -- safety intelligence, provider assurance activity and exception reports produced by the Quality Leads and Patient Safety Specialists -- into a single reporting and escalation route.
This profile is intended to provide a broad outline of the role. The post holder may be required to carry out other duties commensurate with their banding and competence.
About us
We are committed to a culture that supports all staff at NHS Kent and Medway to be the best version of themselves.
Our ability to improve outcomes for our population depends on how effectively clinical, operational, financial and strategic professionals work together to make informed commissioning decisions. That's why our workforce works a minimum of two days-a-week on-site, with the expectation that all one-to-ones are held face-to-face and that colleagues will regularly visit the services we are commissioning to understand more about them.
We believe regular on-site working supports stronger collaboration, faster problem-solving, peer learning, visible leadership and the integration of colleagues into our organisation. We also know that culture is built through shared experiences and day-to-day interactions.
We are a flexible working friendly organisation; we aim to support you to work flexibly in a way that will suit you and us.
We work with staff to agree objectives through regular supervision, annual appraisal and access to training opportunities.
We are committed to equal opportunities and diversity. In order to reflect the diversity of our population, we positively encourage applications from all areas of the community regardless of gender, race, faith, disability, age or sexual orientation.
Qualifications and Experience
- Educated to Master's level, or equivalent level of experience of working at a senior level in a specialist area.
- Evidence of post-qualifying and continuing professional development.
- Significant experience of managing highly complex programmes or projects within a large, complex organisation.
- Experience of supporting the delivery of strategic priorities or transformation programmes
- Experience of directorate or departmental risk management, including maintaining risk registers and reporting to governance committees.
- Experience of working across organisational or system boundaries.
- Formal training in quality improvement (QI) methodologies.
Attributes
- Ability to analyse highly complex facts and situations and develop a range of options.
- Ability to work autonomously and manage competing priorities
- Demonstrates leadership, resilience and sound professional judgement
- Ability to build credibility and maintain effective working relationships.
- Strategic thinking -- the ability to anticipate and resolve problems before they arise.
- Adaptability, flexibility and the ability to cope with uncertainty and change.
- Effective organiser, influencer and networker.
- Able to provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex, sensitive information to large and influential groups.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Thorough understanding of, and commitment to, equality of opportunity and good working relationships, both in day-to-day working practices and in relation to management systems
- Problem-solving skills and the ability to respond to sudden, unexpected demands.
- Experience of managing and motivating a team and reviewing individual performance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
NHS Kent and Medway Integrated Care Board
£57,528 to £64,750 a yearpro rata, per annum
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