Associate Digital Transformation Manager
About Us:
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are ‘of the NHS’ but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values:
Job Summary:
The Associate Digital Transformation Manager will support the development and delivery of digital transformation initiatives across The Confederation Hillingdon CIC, its member practices, Primary Care Networks (PCNs) and neighbourhood teams.
Working under the guidance of the Head of Infrastructure and alongside the Hillingdon Transformation and Service Operations Team, the postholder will play an active role in coordinating digital projects, supporting technology deployments, delivering staff training and helping practices and neighbourhood teams adopt new digital ways of working.
The role will have a particular focus on the practical implementation and ongoing development of Blinx PACO, providing hands‑on support, training and guidance to practices, PCNs and neighbourhood services. The postholder will also contribute to the development and delivery of a clear digital transformation plan for Hillingdon, translating agreed priorities into practical implementation activity.
This is a developing management position, offering the opportunity to build experience in digital transformation, project delivery, service improvement and strategic planning. The postholder will contribute to the wider digital strategy while taking responsibility for delegated projects, implementation activities and operational support, with responsibility increasing as their experience and capability develop.
Working Arrangements & Location
- The role will operate on a flexible and hybrid working basis, with a combination of home working, office working and visits to GP practices and neighbourhood locations.
- Home working: for appropriate project planning, administration, reporting and preparation of training materials.
- Office working: at the Confederation's office at 90 Pembroke Road, Hillingdon, working alongside the Head of Infrastructure and the Transformation and Service Operations Team.
- Practice and neighbourhood working: regular visits to GP practices, PCNs and neighbourhood locations across Hillingdon to deliver training, support deployments, conduct roadshows and assist with implementation.
- The postholder will need to be comfortable travelling across Hillingdon to provide face‑to‑face support where required.
Primary Responsibilities
Digital Strategy and Transformation
- Work alongside the Head of Infrastructure and the Hillingdon Transformation and Service Operations Team to support the development, delivery and ongoing review of a clear digital transformation plan for Hillingdon.
- Help translate agreed strategic priorities into practical project plans, deployment schedules, training requirements and measurable outcomes.
- Support the identification of opportunities to improve service delivery through digital innovation, automation, improved workflows and better use of existing technology.
- Coordinate delegated digital transformation projects across GP practices, PCNs and neighbourhood teams, ensuring activity is aligned with operational requirements.
- Work with clinical and operational colleagues to understand service challenges and identify where digital solutions may improve patient access, staff experience and service efficiency.
- Maintain project documentation
#J-18808-Ljbffr