CRM Migration Consultant - Contract
Membership Association
London - Hybrid (2 days per week in the office)
£400-£500 per day - Outside IR35
This is an opportunity to take ownership of a business-critical CRM migration programme for a leading membership organisation. You'll play a key role in assessing the current CRM landscape, improving data quality and governance, defining future requirements, and leading the organisation through CRM selection and migration.
The Company
They are a well-established membership organisation representing businesses across a major UK industry. With a strong focus on member engagement, events, marketing and stakeholder communications, they are investing in their data and CRM capabilities to create a more effective, insight-driven membership experience.
As part of this transformation, they are reviewing their existing CRM platform and require an experienced CRM Consultant to help shape their future CRM strategy, improve data quality, and lead the migration to a new solution.
The Role and Deliverables
- Audit the existing CRM environment, reviewing data quality, structure, processes, integrations and current usage across teams
- Define future CRM requirements and help manage the CRM selection process, including evaluating supplier proposals and recommendations
- Lead data cleansing, standardisation and governance activities to ensure a high-quality migration
- Own the end-to-end CRM migration programme, including data mapping, migration planning, testing and implementation
- Develop member data frameworks, segmentation approaches and reporting capabilities to improve marketing and membership performance
- Produce documentation, governance processes and handover materials to support long-term adoption and ownership
Your Skills & Experience
- Strong experience delivering end-to-end CRM migration projects from one platform to another
- Experience working within membership organisations, trade associations, professional bodies, industry associations or similar membership-focused environments
- Proven ability to review, assess and improve CRM data structures, data quality and reporting frameworks
- Experience gathering business requirements, engaging stakeholders and translating operational needs into CRM solutions
- Strong understanding of CRM platform selection, supplier management and implementation delivery
- Hands-on experience with data cleansing, de-duplication, data mapping and migration activities
- Knowledge of membership CRM platforms, Microsoft Dynamics 365 or other comparable CRM solutions
- Ability to manage projects independently and provide clear recommendations to senior stakeholders
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