Salary: £14.35 per hour
Hours: 168 hours per month, flexible shifts across a 24/7 operation
Contract Type: Permanent
Team: Co-op Secure Response
About the Role
We're looking for a reliable and adaptable ARC Senior Operator to join our Co-op Secure Response team at East of England Co-op.
Based at our Central Support Offices - Wherstead Park, Ipswich; you'll play an important role in supporting our 24/7 Alarm Receiving Centre (ARC), helping to protect colleagues, customers and communities through effective security monitoring and incident response.
This is a fully flexible position, providing essential operational cover across the ARC, Response Desk and Senior Operator responsibilities. You'll work 168 hours per month, covering a combination of days, nights, weekends and public holidays, with no fixed shift pattern.
If you're confident working in a fast-paced security environment, enjoy supporting others and can adapt to changing operational demands, we'd love to hear from you.
What You'll Be Doing
- Monitor CCTV, intruder alarms and security systems, responding appropriately to incidents and activations.
- Assess and prioritise security incidents, coordinating responses with colleagues, emergency services and external agencies.
- Provide operational cover across the ARC and Response Desk, including Senior Operator responsibilities when required.
- Support and guide ARC Operators, helping to resolve complex incidents and maintain high service standards.
- Assist with colleague training, coaching and operational competence assessments.
- Maintain accurate incident records, ensuring appropriate reporting and escalation of operational concerns.
- Support effective shift handovers and continuity of service across our 24/7 operation.
- Identify opportunities to improve operational procedures, service quality and efficiency.
What You'll Need
- A valid SIA CCTV Licence or willingness to work towards obtaining one.
- Experience working within an Alarm Receiving Centre, security control room or similar environment.
- Strong knowledge of CCTV monitoring, alarm systems and security incident response procedures.
- Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
- Confidence in providing operational guidance, coaching and support to colleagues.
- Strong organisational skills and the ability to prioritise competing demands.
- A proactive, professional and reliable approach to maintaining high standards of service.
- Full flexibility to work varied shifts, including days, nights, weekends and public holidays, without a fixed rota.
Why Join Us?
At East of England Co-op, we're proud to be an independent co-operative with strong roots in our local communities.
As an ARC Senior Operator, you'll be part of a dedicated team delivering essential security services to our Society and external customers across the UK.
You’ll have the opportunity to develop your technical skills, support colleagues and contribute to the continuous improvement of our security operations.
We're looking for someone who shares our commitment to doing the right thing, working together and delivering a professional, reliable service.
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