The post holder will provide a high quality reception service to patients attending outpatient clinics and also maintain an effective appointment system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquiries on a face to face basis as well as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS).
Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.
Please note this post will close at sufficient applicants.
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
For further details / informal visits contact: Name: Amber Wilson Job title: Team Leader Email address: [email protected] Telephone number: 01609 764533
Contact details for Friarage Hospital, Northallerton– Amber Wilson, team leader Tel 01609 764533 extension 64533.
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