Fancy putting your customer service skills togood use in the lead up to Christmas, with proper training and decent pay to go with it?
Our client is bringing in a team of Customer Service Advisors to help clear a backlog of enquiries.You’llget two weeks of classroom training first, soyou'renot thrown in at the deep endand will be considered even ifyou’venot worked in an office before.
It'stemporary to start (8 weeks,with the potentialto run on).
One thing worth flagging:you'llbe dealing withfrustrated customers in this role. If you can take that in your stride,you'lldo well here.
Benefits and details of the Customer Service Advisor role:
Pay
£15.07 per hour, made up of £13.45 basic pay plus £1.62 statutory holiday pay (holiday pay is built into your hourly rate while you're temporary)
Location
Northwich (fully office based)
Hours
37.5 hours per week, 9am - 5pm Monday to Friday
Contract
temporary, 8 weeks initially
- Free tea, coffee and juice, fresh fruit, plus free bread,cerealand ice lollies
What will you be doing as the Customer Service Advisor?
- Answering incoming calls and responding to emails from customers
- Booking contractors in to resolve issues
- Logging everything accurately onto the system
- Keeping customers updated on progress and realistic timescales
- Splitting your time between calls and emails depending on what's busiest that day-expect around 30-40 calls on a typical day
What do you needin order tobe considered for the role of Customer Service Advisor?
- Good IT skills, and comfortable picking up new systems quickly
- Able totalk and typeat the same time without losing track
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