JOB DESCRIPTION
JOB TITLE: Dispenser
REPORTS TO: Practice Manager
JOB SUMMARY
To prepare and dispense accurately, safely and promptly under the doctors overall supervision. To project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient manner.
DUTIES AND RESPONSIBILITIES
- To work within the practices guidelines, policies and standard operating procedures
- To be aware of the health and safety of others in the working environment.
- To comply at all times with the practices health and safety policies and procedures/infection control procedures
DISPENSARY ROLE
- To prepare and dispense accurately, safely and promptly under the doctors overall supervision
- To dispense medication, as required by the doctors in the practice and to arrange for their checking using the bar coder, or if unable to use the bar coder, by a second member of staff checking the drugs, ensuring that any drugs requested which are not on repeat prescription are not issued without the doctors consent
- To second check other dispensers routine items which have not bar coded, noting that any unusual items or where unsure the doctors should be asked to check
- To receive, record and dispense repeat medication requests and, where the medication review is overdue to bring to a doctors attention
- To use judgement when issuing repeat prescriptions with regard to frequency of use, noting any under/overuse and highlighting any issues to the doctor and following the repeat prescription
STANDARD OPERATING PROCEDURE
- To deal with queries using the patient task system
- To ensure stock is not outdated before use
- Not to dispense medicines to unauthorised persons, whoever they may be, without the doctors consent
- To dispense and record private prescriptions, as authorised by the doctor, and their payments
- To fully observe all legal requirements relevant to dispensing practice, including controlled drugs
- End of month prescription submissions
STOCK CONTROL
- Ensure the dispensary is kept properly stocked and that drugs are ordered in via the wholesaler computerised link, as appropriate, to fill prescriptions
- Checking goods in as and when they are delivered
- To keep the emergency drug cupboard stocked up and order further supplies as necessary
- Returning incorrect goods to the wholesaler promptly
- Stocking shelves, refrigerators and other storage areas using rotation method
- Storing controlled drugs as per practice policy
- Removing out of date stock from the shelves, refrigerators and other storage areas
- Disposal of returned unused medicines as per practice policy
FINANCE
- To collect all due prescription charges/check patient exemption and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient, where required
- To ensure that all monies received are entered in the till
- To produce an end of day till receipt and store with daily takings in the safe
- To give all monies to Finance Manager or Practice Manager/Assistant Practice Manager in her absence
- To put float in till on a daily basis and ensure sufficient change
HOUSEKEEPING/MAINTENANCE
- To maintain work areas in a tidy and safe way and free from hazards
- To ensure that all dispensary equipment is kept clean and report any faults to the Practice Manager
- To check and maintain the refrigerator temperature log on a daily basis and immediately report any change outside recommended limits to the Practice Manager, Assistant Practice Manager or doctor
- To ensure as far as reasonably possible, the safety and security of the dispensary and contents under the doctors supervision
- To ensure the safety of all who enter the dispensary
OTHER
- To report significant events
- To take prompt action in response to any drug alerts
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