The Waking Night Teams are responsible for providing support and safeguarding our clients, including dealing with emergencies. There will be 1 – 2 Waking Night Workers based at each residential project and as a Roaming Night Worker you will be required to support this work by assisting when our colleagues are in need of support or covering when they are absent. You will also have responsibility for maintaining a full and accurate log of events and reporting on incidents and any maintenance issues. The work will be varied and the responsive Roaming Night Workers will be a vital link between the 24-hour residential projects at night.
What You Bring to the Role
- Good understanding of homelessness, drug and alcohol use and addiction, and mental health issues
- Skilled in active listening and building trust-based relationships
- Decisive and capable of handling emergencies with a calm, problem-solving approach
- Proficient in de-escalation techniques and managing challenging behaviour
- Willing and able to work on a shift pattern, including bank holidays, weekends, and unsociable hours to ensure continuous support for residents.
- Adaptive to working alone and within a team, taking accountability for completing tasks
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