The Customer Account Executive manages and develops a set of existing customer accounts. They'll be the main contact for those customers and sit between the customer and our teams. The role reports to our Business Development Manager.
- Building relationships with key customer contacts and responding to enquiries within 24 hours
- Running customer review meetings, both online and in person, and following up on actions
- Delivering the sales budget for their accounts and reporting monthly performance
- Preparing quotes and proposals with support from the Business Development Manager and Sales Director
- Keeping pricing, forecasts and the sales tracker up to date
- Working with our Planning and Production teams to share customer demand and resolve quality or delivery issues
- Spotting growth opportunities within accounts and supporting some outbound sales activity
You:
- Communicates clearly and confidently, in writing and face to face
- Is organised and can manage several priorities at once
- Is comfortable with numbers and Excel (pricing, forecasts, trackers)
- Takes ownership and follows things through
- Is interested in how a manufacturing business works
- Essential: a full driving licence and their own car.
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