Hotel Chocolat is expanding its Brand Centre in Royston and seeks a confident Senior Support to lead customer experience teams across in-house and outsourced partners. You’ll support and develop Customer Experience Advisors, handle escalations, and help maintain the 100% Happiness standard.
In this multi-skilled role you’ll work across Telephone & Email, EComms and Order Processing, mentoring colleagues, driving performance, and stepping up during peak periods while upholding GDPR compliance.
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This posting is for the Senior Support & Customer Experience Lead role at Hotel Chocolat, based in Royston, England, United Kingdom.