Software Support Consultant (Finance Systems)
Bristol, hybrid (3 days in the office) | Full time | £40,000 to £60,000 DOE
Balanced Hiring is partnering with a fast-growing cloud finance software business to find a Support Consultant for its Bristol team.
This suits someone who understands how finance teams actually work and enjoys digging into a problem until it makes sense. You might be an accountant who’s always been the go-to person for the finance system, or you might already support or implement ERP or accounting software and want to join a business that really values its support function.
What you’ll be doing
You’ll be the expert customers turn to when something in their finance system isn’t working as expected. Customers span lots of sectors, and no two days look the same.
- Picking up customer queries and owning them from first contact to resolution
- Investigating issues across system set-up, accounting, processes and data, and working out the real cause rather than just the symptom
- Explaining finance concepts and system behaviour clearly, whether you’re talking to a CFO or a new AP clerk
- Working with colleagues in consulting, product and development to resolve the trickier cases
- Spotting recurring issues and feeding them back to improve the product and the customer experience
- Writing clear help guides and internal notes so the whole team gets faster
- Balancing a busy caseload without letting quality slip
You won’t need to know the platform on day one. Full product training is provided. What matters is the curiosity and drive to become an expert over time.
What you’ll bring
- Hands-on accounting experience, or experience supporting, implementing or consulting on ERP, accounting or other business software
- A solid grasp of core finance processes (purchase and sales ledger, month end, reconciliations, reporting)
- A logical, analytical approach to unfamiliar problems
- Evidence that you can teach yourself complex systems
- Excellent written and verbal communication, and a genuine enjoyment of helping people
- Good judgement about when to keep digging and when to ask for help
The kind of person who thrives here
Calm under pressure, naturally curious, and happy to share what you know. The team is close-knit and supportive. People take ownership of their own work and development and lead by example, whatever their job title. Support is seen as central to the company’s success, so you’ll have a real say in how it develops.
What’s on offer
- £40,000 to £60,000, depending on experience
- Hybrid working from a Bristol office, with up to 2 days at home a week and core hours
- Private health insurance
- A generous holiday allowance that grows with service, plus the option to buy more
- Extra perks once you’ve been there a while, including time working abroad
- Regular team socials, paid for by the company
- A growing business, with plenty of room to develop
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