Job Introduction
Handelsbanken is a relationship bank built on trust, long-term thinking and local decision-making. We provide bespoke banking and wealth management services to personal and corporate customers,
Check our Handelsbanken website for further information
The opportunity
The UK Credit Trainers Have The Functional Responsibility For The Provision Of Credit Training In The UK, Working Alongside UK Credit Departments And Key Stakeholders To Ensure a Consistent Approach In Terms Of Content And Quality. The Responsibility For Credit Training Relates To The Following Areas
- Empowering all staff involved in the credit lifecycle to have credit risk assessment skills as well as the technical knowledge and experience to be able to identify relevant financial and non-financial information to enable them to assess a customer’s lending request.
- Working with the Training & Competence Regime requirements to evidence the competence of those working with the credit process.
- Interpreting credit instructions (and incorporating new ones) and developing training materials to help branches and Operational Credit teams implement them effectively.
The role holder will have a key part to play in equipping the Bank to operate effectively in a changing regulatory landscape.
Key responsibilities
- Act as subject matter expert (SMEs) to support the development of credit expertise and credit risk management within the UK, to assist with the Bank’s succession and growth ambitions.
- Responsible for collaboration with key stakeholders to establish credit training needs / additional competence and skills requirements and to design and maintain a concise programme of consistent, relevant and interactive credit training material for digital, virtual and face-to-face delivery, in line with the bank’s Credit Policy and regulations.
- Work proactively with colleagues in Credit, the Branch Network, Learning and Development & Diversity and Inclusion, Compliance, Risk and Regulated Products to ensure that credit projects and training meet the banks standards as well as any regulatory and legislative requirements.
- Deliver a range of blended interventions including training, facilitation, coaching and mentoring utilising both ‘one to one’ and ‘one to many’ approaches in digital, virtual and face to face delivery formats.
- Develop colleagues to embed new and effective skills, knowledge, behaviours and embrace change that delivers improvement in individual and business performance.
- Support and work effectively with different learning styles and preferences.
- Work with UK Credit Information and the Operational Credit Teams to provide training and support for the delivery of key credit initiatives and projects.
- Support and deliver third party related training and development activity.
- Undertake training needs analysis, research, workshop design, delivery and evaluation of a range of training, learning and development courses and interventions across the UK as licensed through the Training & Competence Regime Scheme.
- General administration, able to maintain clear processes and audit trails.
- Able to maintain and enhance own credit knowledge and competence as an SME by keeping up to date with and developing a broad knowledge of upcoming changes in regulations and internal policies.
- Work with the whole of Credit and other stakeholders ensuring credit training is not delivered in isolation of other needs, to deliver the required results for the UK Bank.
- Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
What we’re looking for
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- A proven track record in an Account Manager or Credit Expert role, with specialism in Corporate and / or Private credit, along with a detailed knowledge and understanding of the Bank’s Credit Policy and processes.
- Able to take the initiative to drive their own performance.
- Sound judgement and strong decision‑making skills, together with an enquiring analytical mind‑set.
- Excellent presentation skills, both virtually and face-to face.
- Able to demonstrate strong communication skills, written and verbal.
- Be comfortable challenging and influencing stakeholders.
- Approachable and proactive in engagement with the business.
- Ability to manage a significant and critical workload through effective time management and prioritisation.
Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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