Let Us Tell You a Bit About The Opportunity
As our Compliance Manager, you’ll lead the Bank’s Conduct Risk activities, providing independent second-line oversight, advice and constructive challenge to support the delivery and evidence of good customer outcomes. You’ll be accountable for the Conduct Risk Framework and oversee key areas including Consumer Duty, product governance, vulnerable customers, complaints, financial promotions, distribution, conflicts of interest and employee conduct. Working closely with business teams and specialist risk functions, you’ll lead a team of Compliance Specialists to deliver high-quality oversight, monitoring and customer outcome testing.
What will your day look like?
- Owning and maintaining the Conduct Risk Framework, policies, standards and methodologies.
- Leading independent second-line oversight of Consumer Duty and customer outcomes, challenging the quality of evidence, management information, governance and remediation.
- Overseeing product and service design, target markets, distribution arrangements and product reviews.
- Assessing how effectively vulnerable customers are supported and whether they receive appropriate outcomes.
- Providing challenge across complaints management, including root cause analysis, trends, redress and potential customer harm.
- Overseeing financial promotions, customer communications and third-party distribution arrangements.
- Leading conduct monitoring, thematic reviews and customer outcome testing assigned through the Compliance Monitoring Plan.
- Developing Conduct Risk appetite, metrics and reporting to provide clear insight into emerging risks, customer outcomes and control weaknesses.
- Advising and constructively challenging senior stakeholders, change programmes and specialist risk teams.
- Leading, coaching and developing the Compliance Specialists within the Conduct team.
- Escalating material risks, potential customer harm, policy exceptions and possible regulatory breaches to the Head of Compliance.
What do we expect from you?
- Strong experience in Conduct Compliance, Consumer Duty, customer outcomes, compliance monitoring or risk within a UK-regulated financial services organisation.
- Detailed knowledge of Consumer Duty and regulatory requirements relating to product governance, customer treatment, complaints, vulnerable customers, financial promotions and distribution.
- Demonstrable experience delivering independent second-line oversight, challenge, monitoring or thematic reviews.
- The ability to assess complex evidence and management information and form clear judgements about customer outcomes and conduct risk.
- Experience identifying root causes, communicating material findings and challenging remediation plans to deliver sustainable improvements.
- Sound judgement and the confidence to challenge constructively while building effective stakeholder relationships.
- Strong written and verbal communication skills, including producing monitoring reports, governance papers and risk reporting.
- Proven leadership capability, with experience managing, coaching and developing colleagues.
What can you expect from us?
At Aldermore, you'll be part of a business where specialist expertise is valued, and where colleagues are empowered to make a real difference.
In return, you'll benefit from:
- Competitive salary and benefits package.
- Hybrid working, with the flexibility to work from our London office
- Generous holiday entitlement.
- Pension scheme.
- Private medical insurance.
- Career development and progression opportunities.
- A collaborative and inclusive culture.
Let Us Tell You a Bit About Us
We're Aldermore, the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their start-ups; we give first timers a leg-up onto the property ladder; we open the lending market to many; and thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.
Whatever your background, if you're looking to make an impact within a bank that's built on expertise, ambition and helping customers achieve more, we'd love to hear from you.
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