Job summary
Job Title: Reception/Admin (Care Coordinator), Bournemouth East Collaborative Primary Care Network
Contract Type: Permanent
Hours: 26 hrs p/w; Monday 13.00-18.00, Tuesday 08.00-17.00, Wednesday 08.00-13.00, Friday 10.00-18.00
Salary: £13.24 per hour. OurReception/Admin (Care Co-Ordinator) team will offer general assistance to theclinical team who work within our PCN teams.Projecting a positive and friendly image to patients and other visitors,either in person or via the telephone.
Thereis enhanced pay between 6.30pm-8pm during the week and on Saturdays
The role willinvolve working closely with the PCN Pharmacy Team and other PCN Clinicianswhere required.
The job rolewill require excellent IT skills with all MS office, strong meeting notesdictation, analytical and strong organisation skills, as well as the ability tomulti-task and be able to communicate with colleagues at all levels in afriendly and professional manner and demonstrate empathy and compassion to ourpatients.
Also, thisrole will include cross cover between all PCN teams full training will be provided.
The role will require a Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy toaccept this providing the original is shown. Otherwise, you will be expected tocomplete a new application.
Main duties of the job
- Provide administrative cover for: Enhanced Care,Pharmacy & Treatment Centre teams, including management of care home phones,inboxes, appointments, weight loss letters, S1 ledgers &rotas
- Create & manage Pharmacy clinics & support workforceplanning across all sites
- Handle Pharmacy calls, queries, messages, diaries & email accounts
- Book & manage appointments, including DOAC, SMR,respiratory, catheter & other PCN clinics
- Support the Hypertension pathway: booking appointments,responding to tasks & liaising with healthcare professionals
- Complete audits, patient recall searches, clinicalreports & meeting minutes
- Support medicines reconciliation from discharge summaries& medication synchronisation under pharmacist supervision
- Assist Care Home Pharmacists with searches & reporting
- Manage Smartcard, S1 & ICE access issues, includingpassword resets, role changes, staff archiving & ledger amendments
- Amend clinic capacity & appointments due tostaff absence
- Add ICE requests on behalf of clinicians as required.
- Provide information & signposting to support patientshealth & wellbeing
- Maintain patient information resources & providedigital support, including NHS App assistance & audits
- Build effective relationships with PCN teams, socialservices & wider healthcare professionals
- Provide Treatment Centre reception cover as required
- Attend & contribute to staff/ & development meetings promoting equality, diversity & inclusion
Job advert attached for further details
About us
EnhancedCare Visiting team for frail housebound patients and those in care homes. Theteam includes visiting GPs, ANPs, Paramedic, Frailty Nurses, Care Coordinators,Clinical Pharmacist.
BEC UrgentCare Treatment Centre working out of the Treatment Centre at Shelley ManorMedical Centre supported by GPs, ANPs, Respiratory Nurse and HCAs.
FirstContact Physiotherapy Practitioner service.
DigitalLead, Digital Care Coordinator, Digital Champions.
Pharmacyteam comprising of Clinical Pharmacists, Pharmacy Technicians and CareCo-ordinator.
MentalHealth practitioners.
Health& Wellbeing Coaches and Social Prescribers within Help & Care team.
Job description
Job responsibilities
General:
Establishand maintain excellent communication with colleagues across the PCN at alltimes and demonstrate empathy and compassion to our patients.
Workautonomously across the PCN localities, when required and be aware ofprofessional boundaries, roles, and responsibilities.
Maintainingconfidentiality and handling sensitive information.
Ensureup to date written, electronic records and activity data are maintained inaccordance with professionals standards and are used for the purpose intended.
Usealternative communication skills when required to ensure patients fullyunderstand when receiving information.
Participatein PCN and team meetings as and when appropriate.
Plansand manages own workload in a flexible manner, ensuring deadlines are met andline manager has been notified of any issues.
Cover absences within other PCN teams for CareCoordination work when required.
Reception:
To assistwith (this list is not exhaustive):
The duties and responsibilities to be undertaken bymembers of the Treatment Centre reception and administration team may includeany or all the items in the following list. Duties may be varied from time totime under the direction of the PCN Operations Manager dependent on current andevolving practice workload and staffing levels.
Maintain and monitor the Treatment Centreappointments system, using SystmOne.
Undertake a variety of administrative duties toassist in the efficient and smooth running of the centre, including theprovision of clerical support to clinical staff and other members of the centreteam.
Process personal and telephone requests forappointments, and telephone consultations and ensure patients are directed tothe appropriate healthcare professional.
Meet and greet patients in a friendly, courteousmanner, ensuring they are recorded as arrived on SystmOne.
Assist with telephone requests/queries in theappropriate way.
Ensure patients are contacted prior to attendingtheir appointment, to confirm attendance, location of the centre and therefore,reducing the risk of no shows and missed appointments. (SMS reminder.)
Take messages and relay information to theappropriate member of staff.
Processing and recording of information inaccordance with Treatment Centre procedures.
Update patients personal details if requested todo so.
Facilitate effective communication betweenpatients, members of the primary health care team, PCN member practices andother associated Healthcare agencies when required.
Keep the reception and administration area tidy andfree from obstructions and clutter.
Updating the patient information leaflets withinthe centre and ensuring notice boards in the waiting area are up to date.
Report any untoward incidents such as complaints,as per company policies/procedures.
To receive and assist patients who arrive at thecentre, offering additional assistance to patients who may require support inreaching the waiting area from the ground floor.
Monitor the waiting area and appropriately requestfor triages for patients who present with worsening symptoms.
To adopt a proactive approach and deal with anyissue relating to Reception which may arise.
To remain courteous and professional in emotionalcircumstances.
Chaperoning clinicians when requested (trainingprovided).
Ensure building security have thorough knowledgeof entrances, doors, windows, alarm and security procedures.
Job description
Job responsibilities
General:
Establishand maintain excellent communication with colleagues across the PCN at alltimes and demonstrate empathy and compassion to our patients.
Workautonomously across the PCN localities, when required and be aware ofprofessional boundaries, roles, and responsibilities.
Maintainingconfidentiality and handling sensitive information.
Ensureup to date written, electronic records and activity data are maintained inaccordance with professionals standards and are used for the purpose intended.
Usealternative communication skills when required to ensure patients fullyunderstand when receiving information.
Participatein PCN and team meetings as and when appropriate.
Plansand manages own workload in a flexible manner, ensuring deadlines are met andline manager has been notified of any issues.
Cover absences within other PCN teams for CareCoordination work when required.
Reception:
To assistwith (this list is not exhaustive):
The duties and responsibilities to be undertaken bymembers of the Treatment Centre reception and administration team may includeany or all the items in the following list. Duties may be varied from time totime under the direction of the PCN Operations Manager dependent on current andevolving practice workload and staffing levels.
Maintain and monitor the Treatment Centreappointments system, using SystmOne.
Undertake a variety of administrative duties toassist in the efficient and smooth running of the centre, including theprovision of clerical support to clinical staff and other members of the centreteam.
Process personal and telephone requests forappointments, and telephone consultations and ensure patients are directed tothe appropriate healthcare professional.
Meet and greet patients in a friendly, courteousmanner, ensuring they are recorded as arrived on SystmOne.
Assist with telephone requests/queries in theappropriate way.
Ensure patients are contacted prior to attendingtheir appointment, to confirm attendance, location of the centre and therefore,reducing the risk of no shows and missed appointments. (SMS reminder.)
Take messages and relay information to theappropriate member of staff.
Processing and recording of information inaccordance with Treatment Centre procedures.
Update patients personal details if requested todo so.
Facilitate effective communication betweenpatients, members of the primary health care team, PCN member practices andother associated Healthcare agencies when required.
Keep the reception and administration area tidy andfree from obstructions and clutter.
Updating the patient information leaflets withinthe centre and ensuring notice boards in the waiting area are up to date.
Report any untoward incidents such as complaints,as per company policies/procedures.
To receive and assist patients who arrive at thecentre, offering additional assistance to patients who may require support inreaching the waiting area from the ground floor.
Monitor the waiting area and appropriately requestfor triages for patients who present with worsening symptoms.
To adopt a proactive approach and deal with anyissue relating to Reception which may arise.
To remain courteous and professional in emotionalcircumstances.
Chaperoning clinicians when requested (trainingprovided).
Ensure building security have thorough knowledgeof entrances, doors, windows, alarm and security procedures.
Person Specification
Experience
Essential
- Skills and Experience - what we need from you:
- Essential
- Previous administrative experience working in an NHS setting.
- Proficient IT, analytical and project planning skills.
- Interest/experience in Digital technologies; public health, health inequalities.
- Experience and good knowledge of Microsoft Office and Excel.
- Good coordination, organisational and time management skills.
- Ability to multitask, be a self-starter and take busy days in your stride.
- Demonstrate empathy and compassion for our patients.
- Strong communication in English, both written and spoken.
- High degree of accuracy with regard to patient correspondence/notes.
- Ability to complete tasks to deadlines and to a specified standard.
- Ability to be flexible in approach to work.
- Ability to work without close supervision.
- The ability to work to a professional standard.
- Desirable
- Good Knowledge of SystmOne Primary Care clinical and administrative system.
- Ability to undertake searches, construct reports and use other documentation for recording as necessary.
- Skills and Experience - what we need from you:
- Essential
- Previous administrative experience working in an NHS setting.
- Proficient IT, analytical and project planning skills.
- Interest/experience in Digital technologies; public health, health inequalities.
- Experience and good knowledge of Microsoft Office and Excel.
- Good coordination, organisational and time management skills.
- Ability to multitask, be a self-starter and take busy days in your stride.
- Demonstrate empathy and compassion for our patients.
- Strong communication in English, both written and spoken.
- High degree of accuracy with regard to patient correspondence/notes.
- Ability to complete tasks to deadlines and to a specified standard.
- Ability to be flexible in approach to work.
- Ability to work without close supervision.
- The ability to work to a professional standard.
- Desirable
- Good Knowledge of SystmOne Primary Care clinical and administrative system.
- Ability to undertake searches, construct reports and use other documentation for recording as necessary.
Employer details
Employer name
Bournemouth East Collaborative PCN
Address
The Treatment Centre
First Floor, Beechwood Avenue
Bournemouth
Dorset
BH5 1LX
United Kingdom
Employer's website
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