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About the role
At Big Motoring World, we are BIG on what matters to both our staff and customers. As one of the largest and fastest growing car supermarkets in the UK, we pride ourselves on delivering a leading customer experience.
We are seeking a customer-focused individual to join our Handover team and play a key role in the smooth handover of cars to customers. As a member of the Handover Team, you will be expected to maintain a professional image at all times and deliver consistently high standards of Customer service, ensuring a positive and professional experience throughout the vehicle handover process.
Shift pattern: 42.5 hours a week, 2 days off and weekend work is required on a rota basis
Key Responsibilities
To ensure that Customers are kept informed of the transaction progress, including making appointments and confirmation calls in advance of the collection taking place.
To ensure that vehicles are thoroughly checked and are prepared to the required standard in advance of the Customer collection taking place.
To thoroughly check deal files to ensure that all relevant paperwork and monies have been received and completed correctly.
To use online websites to tax the Customers’ vehicle (or provide V62 form and relevant advice) and offer the Customer facilities to arrange their insurance.
Hand over the vehicle to the Customer, explaining any necessary information to ensure that the Customer is fully satisfied and safe to drive from site.
Hand over the Gard X Kit if this is included in the Customer order.
Complete the paperwork for the Part Exchange vehicle as applicable.
Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
Person specification
Must have a valid, full UK licence (Essential) - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
A well-presented, confident individual who is comfortable communicating to a diverse customer base
Good communicative skills (oral and written)
Exceptional customer service skills and a positive attitude to customer care
Strong organisational and administrational skills
Why Join Big Motoring World
Career Progression: We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
Great Facilities: You’ll be working in our state-of-the-art building and on-site free parking is available
Big Rewards: Get exclusive discounts on our products and from hundreds of other retailers.
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Personal Contract Purchase Representative Example
Total Price
Total Deposit
Total Amount of Credit
Agreement Term
49 months
Annual Mileage
10,000 miles
Excess per mile
4p
Option to Purchase Fee
First Payment
47 Payments
Optional Final Payment
Interest Charges
Annual Fixed Interest Rate
6.32%
APR
12.9%
Total Amount Payable
All our calls are recorded for monitoring and training purposes
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.
Company number 04742605 Registered in England and Wales.
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.
Bapchild Motoring World (Kent) Limited t/a Big Motoring World is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is 686118. Bapchild Motoring World (Kent) Limited t/a Big Motoring World is also an Appointed Representative of Automotive Compliance Ltd for Insurance distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority for Firm Reference number is 497010.
We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market.
You can verify our authorisations on the FCA's Register by visiting http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
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