Customer Business Co-ordinator; Fareham; 12-month contract; £16.50ph paye; Inside IR35
We are currently recruiting for a Customer Business Coordinator to work with an aerospace sector client based in Fareham.
Duties will include, but not limited to
- Take full ownership of customer accounts, guiding each journey from order entry through to invoicing while identifying opportunities to introduce additional services that add value.
- Play a central role in bringing change to life within the live production environment, working closely with the right support teams to plan, coordinate and deliver successful outcomes.
- Build a clear understanding of the technical impacts within each change scope, helping to keep activity aligned, controlled and well communicated.
- Work alongside peers in Customer Support to share the latest manufacturing and production knowledge, keeping teams informed, confident and connected.
- Coordinate and follow up on customer requests and claims internally, ensuring progress is visible, timely and customer focused.
- Represent the customer voice in meetings, supporting service reviews and helping customers gain a clear view of the value and performance delivered by the company
- Maintain accurate records that support traceability, accountability and smooth day-to-day customer service operations.
Skills, Knowledge & Experience
To do this job, you must be proficient ERP, Microsoft Office, Microsoft Excel, Change Management and have basic knowledge in contract management, export, sales knowledge and logistics.
- We would appreciate it if you had CRM experience, ERP knowledge, and knowledge of smartcards.
- You need to be fluent in English.
- We would like someone to join our team who is customer-oriented, organized, autonomous, team player, has excellent verbal and written communication skills, works well under pressure.
- We are looking for someone with 1-3 years of experience in customer service or related roles.
Morson is acting as an employment business in relation to this vacancy.
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