GBS, based at Greenford, seeks a Customer Services (Telephony) Officer to provide professional customer service by handling inbound and outbound calls and emails from students across the UK. You will identify needs, resolve queries at first contact where possible, and progress more complex cases through SysAid and collaboration with colleagues.
The role requires strong communication, empathy, and ability to work within SLAs, with occasional evening and weekend shifts.
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The Student Services Telephony Specialist position in the Management & Operations, Sales field is open for applications.
Learn more about the Student Services Telephony Specialist role in the description above.
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