Be the first point of contact for PALS concerns and enquiries, answering the telephone and responding to emails, as well as seeing patients, relatives and carers in person.
Enter all enquiries onto the DATIX system, ensuring all records are accurate, enabling efficient management of the PALS department and the PALS processes. Maintain accurate and contemporaneous records on the Trust's DATIX system.
Plan, organise and take full responsibility of your workload, acting independently within appropriate guidelines and where necessary referring to PALS Manager.
Communicate under pressure, remaining calm and avoiding conflict, dealing with people who may be in a highly emotional state or recently bereaved. These difficult conversations may be planned or unplanned.
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
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